Complaints mechanism cases

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Complaints mechanism cases

The list below contains the cases registered by the EIB. See also the "Definitions" page.

Received DateTypeCase NameCountry/TerritoryAllegationsLast Stage CompletedCurrent Status
28/09/2009EGazela Bridge RehabilitationSerbiaNon-compliance with EIB transparency and social standards in the Gazella Bridge rehabilitation project.16/07/2010Closed
27/11/2012PTechnopolesTunisiaUnfair request of EIB to local companies to quote FOB and CFR prices for scientific equipment22/05/2013Closed
07/11/2008ETransport Lending PolicyUnknownFailure to consult the public on EIB Transport Lending Policy15/04/2009Closed
27/11/2012FAccess BankAzerbaijanThreats and and request to resign by management to an employee in Access Bank.02/01/2013Closed
24/11/2013RApplication for a loan backed by EIFUnknownRefusal to be awarded a grant from the Government29/11/2013Closed
25/03/2009ATajikistan Framework AgreementTajikistanFailure to disclose Framework Agreement04/05/2009Closed
28/10/2013HApplication processPortugalFailure to reply on enquiry about selection process advancement06/11/2013Closed
19/05/2009ESouth Sinai Power PlantEgyptNegative environmental and social impacts27/04/2010Closed
13/02/2012EAutoroute Sfax-GabesTunisiaViolation of the legal expropriation procedure25/11/2013Closed
26/10/2010EMOZAL IIMozambiqueBreach of EIB environmental policies04/05/2012Closed
13/03/2014FBaltic Innovation Fund (BIF)LithuaniaConcerns about the eligibility of a company to receive funds under the Baltic Investment Fund 14/04/2014Closed
24/06/2013AMopani Copper Project ZambiaFailure to publish/disclose investigation report 25/07/2014Closed
01/08/2012FBanque de Depot et de CréditDjiboutiConcerns regarding bank activity of BDCD in Djibouti25/10/2012Closed
29/11/2012PBIH Railways IIBosnia and HerzegovinaUnfair handling of procurement procedure21/12/2012Closed
26/02/2014FBosnia Herzegovina RoadsBosnia and HerzegovinaAlleged unfair termination of the contract 22/07/2014Closed
05/01/2012ECairo Metro Line 3EgyptDisregard of the Complainants' request to review the location of the Zamalek station; Complaints about disturbances and impact of vibrations during construction.09/03/2014Closed
14/07/2014PCall for Tender VP 1086GreeceUnsatisfactory justification of the outcome of Tender VP 108610/11/2014Closed
11/02/2014ACassa di MezzogiornoItalyFailure to reply to the complainant's request for access to historical loan documantation of the Bank31/03/2014Closed
19/03/2014ACassa per il Mezzogiorno IIItalyFailure to give access to the information requested by the complainant30/09/2014Closed
21/05/2012FClinical Centers Rehabilitation ProjectSerbiaThe use of loans provided by the European Investment Bank to rehabilitate the Serbian health service22/02/2013Closed
08/04/2014RComment on a social networkUnknownAccusations of on-line attacks on spouse while boasting about his credentials with EIB.10/04/2014Closed
17/06/2010PConfirmatory Belgrad TramsSerbiaLack of clarity of the Conclusions Report of the EIB-CM; irregularities of the procurement procedure30/01/2011Closed
06/09/2013AConquerors Christian Foundation-Brupay VentureNigeriaNo cooperation from FI for supporting a commercial transaction13/12/2013Closed
11/10/2012PCorridor Vc-Second PhaseBosnia and HerzegovinaUnfair disqualification from procurement procedure26/10/2012Closed
04/12/2012PCorridor V c Section Vlakovo-Lepenica - Second phaseBosnia and HerzegovinaUnfair tender evaluation19/12/2013Closed
07/09/2012PCorridor Vc and Corridor Vc first phase-NorthCroatiaIrregularities of the procurement procedure02/05/2013Closed
21/10/2013PCorridor Vc section Svilaj-OdžakCroatiaUnfair award of a tender process04/03/2014Closed
15/11/2011PCorridor X Project (E-80) Motorway Phase ISerbiaUnfair handling of procurement procedure 09/12/2013Closed
13/02/2013PCorridor X Highway 80SerbiaDelays in the evaluation of bids and the award of the contract04/03/2013Closed
29/10/2012PCroatian Roads Rehabilitation IICroatiaUnfair tender evaluation 26/02/2014Closed
13/05/2014RCyprus haircutUnited KingdomUnjustified and mistaken inclusion of real-estate sale proceeds in the 2013 Cyprus haircut 22/05/2014Closed
07/04/2014RDerbyshire Incineration PlantUnited KingdomEnvironmental risks concerning the Derbyshire incineration plant07/05/2014Follow Up
12/07/2012EDTS ExpresswayPolandFailure to comply with environmental law04/03/2014Closed
02/05/2012EEastern Poland Roads Ten-TPolandFailure to mitigate project impacts regarding noise pollution18/01/2013Closed
05/08/2013HEIB Human Resources' websiteLuxembourgNo reponse to job applications.06/08/2013Closed
29/10/2013REIB Staff member behaviourGermanyInappropriate behaviour by EIB staff member.05/11/2013Closed
18/06/2013GErronous phone numberLuxembourgTelephone harassment26/06/2013Closed
03/12/2013GErronous phone number - Confirmatory complaint LuxembourgTelephonic error17/12/2013Closed
23/08/2012FEuropean Progress Microfinance FacilityCyprusRefused Micro Loan at Limassol Co-operative Bank15/11/2012Closed
02/06/2014HFailure follow-upLuxembourgFailure to follow-up on request for recognition of qualifications by EIB HR dpt12/06/2014Closed
02/10/2014GFailure of reply from intermediary bankSpainFailure of reply from intermediary bank, Spain17/01/2014Closed
04/02/2014HFailure of reply on applicationLatviaEIB staff lied when informing him about the result of the selection process for a position.28/04/2014Closed
05/05/2014FFeasibility Study for the Mediterranean Sea Maritime Development CooperationDenmarkHas been refused full payment for a Technical Assistance assignment16/10/2014Closed
13/05/2014FFITAPBelgiumConflict of interest / unfair treatment12/06/2014Closed
29/04/2014RFood FactoryRomaniaRefusial of financing for an investment in the fishing industry15/05/2014Closed
05/09/2011GGEEREF - Barefoot Power UgandaUnfair competition13/12/2012Closed
27/05/2013PHanoi Metro Line CP1VietnamUnfair evaluation of bids27/06/2013Closed
17/05/2013PHanoi Metro Line CP2VietnamUnfair evaluation of bids21/06/2013Closed
11/10/2013PHydro Power Plants RehabilitationUkraineUnfair handling of procurement procedure22/05/2014Closed
19/10/2012EICL Specialty Chemicals R&D (RSFF)SpainNegative environmental impacts of the subsidiary in Spain06/09/2013Closed
22/08/2012FIgape Loan SMEs & Galicia AutomotiveSpainIntermediary's failure to provide explanation on the rejection of a loan 21/02/2013Closed
25/07/2013RInvestigation Procedure in Case Ref AresSlovakiaUnspecifeid allegations08/10/2013Closed
10/10/2012PJER 005/2-02SlovakiaUnfair selection process23/12/2013Closed
20/07/2012PJER 005/2-03 JeremieSlovakiaRejection of application to the Call for Expression of Interest17/05/2013Closed
11/11/2011PJER-002/2IrelandUnfair selection process23/04/2013Closed
04/04/2014FJEREMIEGreeceAlleged slow and improper treatment of loan applications to an EIB intermediary Bank30/09/2014Closed
08/07/2014FJessicaPolandNon-payment of construction works by a project Promoter30/09/2014Closed
13/02/2012PLarnaca Sewerage and Drainage I (2006-0155) CyprusUnfair outcome of the procurement procedure02/01/2013Closed
26/05/2012ELarnaca Sewerage and Drainage ICyprusConstruction of a sewerage pumping station close to the complainant’s house.25/02/2014Closed
17/07/2013EMauritius Waste WaterMauritiusNon-respect of security norms.17/09/2013Closed
09/10/2013EMedio Ambiente Water InfrastructureSpainNo proper consultation of the affected public29/11/2013Closed
14/05/2014EMediterranean railway corridorSpainInadequate EIA, no public consultation11/06/2014Closed
03/02/2011PMoldova European RoadsMoldova, Republic ofDisqualification based on unfair evaluation of bid securities03/07/2013Closed
30/10/2012PMotorway on Corridor 5C - Second phaseBosnia and HerzegovinaUnfair tender evaluation 28/11/2012Closed
23/11/2013HEIB Human Resources' websiteItalyJob opportunities website not providing list of current vacancies11/12/2013Closed
01/03/2012EMunicipal and Regional Infrastructure LoanSerbiaFailure to comply with the EIB social standards.15/05/2014Closed
07/12/2012EN11-N7 Motorway PPPIrelandToo low traffic flows and low project returns to justify the project.19/12/2013Closed
30/07/2013HNo EIB response to job applicationsSwedenFailure of the Bank to reply positively to the complainant's job applications09/10/2013Closed
24/09/2013ANot updated request FortisUnited KingdomLack/delays in sending booking doc. for complainant's accounting22/10/2013Closed
17/07/2014RNuclear engineeringRussian Fed.Criminal activities and corruption in government and administration in the field of nuclear engineering.24/07/2014Closed
28/08/2014RNuisance callsUnknownComplainant receives calls from Francis from EIB NSW.02/09/2014Closed
09/01/2013ROlkaria I & IVKenyaIranian company in funded projects in Kenya21/10/2013Closed
02/08/2012PONAS IVTunisiaUnjustified retention of Bid securities and non-transparent opening of the financial bids 07/02/2013Closed
28/06/2012PONEE Projet EolienMoroccoBelated publication of a procurement notice03/05/2013Closed
09/05/2014ROrange Savings AccountTurkeyNo interest paid on Orange Saving Account20/05/2014Closed
14/10/2013ROstseebad GöhrenGermanyAuthorities too permissive re. town hooliganism16/10/2013Closed
03/04/2014HOutstanding paymentPortugalRequest to communicate the date of payment of invoices that are overdue for a temporary worker.15/09/2014Closed
31/07/2013GParticipation to EIB PrizeGermanyFailure to consider application09/12/2013Closed
11/11/2013RPlan de Saneamiento de AragónSpainBreach of EU Directives19/11/2013Closed
09/05/2012EPoland MotorwaysPolandFailure to comply with the environmental law05/09/2013Closed
03/06/2014RPoland Roads and MotorwaysPolandBreach of EU and national environmental law, violation of property rights and unfair expropriation10/06/2014Closed
21/05/2013FPoor level of responseUnited KingdomPoor level, or even lack, of repsonse form EIB on information requests. 24/05/2013Closed
08/11/2011EPorto De AveiroPortugalImproper design for the extension of the Northern breakwater of the Porto de Aveiro with important environmental impacts.12/10/2012Closed
17/02/2014FPost-Tsunami Line of CreditSri LankaPotential unfair treatment08/04/2014Closed
16/01/2014GProgramme CIPFranceInappropriate functioning of an EIF guarantee program 16/07/2014Closed
13/02/2014PPublic Sector Research and Development SerbiaIrregularities in a procurement process26/05/2014Closed
16/07/2013EPuerto SevillaSpainNegative environmental impacts of the deep dredging of Guadalquivir river07/07/2014Closed
22/10/2013ERailroad Gilje-ParacinSerbiaConcerns regarding the expropriation of land 23/12/2013Closed
11/06/2013HRecruitment processBulgariaInsufficient explanation refusal for not shortlisting for vacancy.25/06/2013Closed
07/06/2013GRequest Renewable EnergyLebanonNon repsonse on finance proposals regarding the energy program.18/06/2013Closed
06/07/2012ERivne-Kyiv High Voltage LineUkraineFailure to comply with EIB's project cycle; failure to provide reliable and updated access to environmental information14/01/2013Closed
10/08/2010PRoad Rehabilitation Federation BIHBosnia and HerzegovinaUnfair handling of procurement procedure by the promoter12/06/2013Closed
21/06/2013FRoads Rehabilitation VIRomaniaPoor quality of works for the rehabilitation of DN14 Sighisoara - Medias - Sibiu 23/12/2013Closed
27/05/2011PRéseau Ferroviaire rapideTunisiaUnfair handling of procurement procedure Lot Genie Civil04/09/2013Closed
12/04/2011PPublic Sector Research and Development SerbiaUnfair disqualification from tendering procedure21/12/2012Closed
02/09/2013GSolar PlantsCroatiaThe Croatian regulatory framework is not conducive for the construction of solar plants28/10/2013Closed
08/07/2010PSolid waste treatment Plant BulgariaUnfair disqualification from procurement procedure.11/12/2012Closed
13/01/2013PSorek Desalination ProjectIsraelDiscrimination and non-transparent procedures 28/02/2013Closed
04/04/2013PSouth Lebanon Waste WaterLebanonToo restrictive tender parameters15/04/2013Closed
19/05/2014PSvilaj BridgeCroatiaBreach of transparency and confidentiality in the procurement procedure06/08/2014Closed
22/10/2013PTA - NRW,BulgariaIrregularities in a procurement process18/06/2014Closed
07/10/2012HTaxation consultantAustraliaFailure to provide information on professional status of consultants at the EIB for tax obligations in Australia 24/01/2013Closed
16/07/2013ETerminal Contenedores CadizSpainEnvironmental issues related to the new contaier port terminal. 21/11/2013Closed
03/01/2012ETerminal Contenedores CadizSpainConcerns regarding Environmental and social impacts of the New Container Terminal project, in particular the selection of alternatives.12/01/2012Closed
09/01/2012PTES-Thermal Power Plant SostanjSloveniaAlleged breach of EU acquis in the field of procurement 12/12/2013Closed
09/01/2012FTES-Thermal Power Plant SostanjSloveniaMismanagement of the project; alleged failure to comply with national law concerning the profitability of the projectFollow Up
19/05/2014FToruń BridgePolandInappropriate financing decision, negatively impacting national debt, in breach of national legislation.25/07/2014Closed
14/12/2012ETransit Roads V Lot 17BulgariaPoor quality of works in project implementation, excessive delay.18/06/2014Closed
18/11/2013FUnfair dismissalUnited KingdomFailure to ensure compliance with the Bank’s policies in staff code of conduct matters25/06/2014Closed
13/04/2012PValencia Centros EscolaresSpainEducational facilities have become substandard and inadequate since the construction of the School in 1980 02/11/2013Closed
13/04/2012EValencia Centros Escolares Emilio LluchSpainEducational facilities have become substandard and inadequate since the construction of the School in 198011/02/2013Closed
14/03/2012EWaste Disposal PlantCroatiaNegative environmental impacts and illegal project site.28/06/2013Closed
22/11/2013PWater and Sanitation Bosnia and HerzegovinaProcurement process not transparent20/03/2014Closed
07/08/2014RWeb SlotItalyLack of maintenance of slot machines’  system  10/08/2014Closed
30/09/2011ERoads Rehabilitation VIRomaniaOverflooding rainwarer following road rehabilitation and failure to comply with environmental protection law. 25/01/2013Closed
18/05/2011EKTK Motorway PPPGreeceBreach of EU and national law in the field of Environment; negative social impact of the project27/12/2013Closed
02/05/2011EPortuguese Dam ProgramPortugalConcerns about the financial and technical viability of the project, negative environmental impact of the project, breach of the EIB social standards13/07/2011Closed
14/07/2010EEcocimento Fibre CementMozambiquePurchase of asbestos contaminated property due to non-compliance of project promoter with objectives of an earlier EIB loan. 28/07/2010Admissibility
06/07/2010EGipuzkoa Waste ManagementSpainAlleged negative impact of the Gipuzkoa Waste Management 12/03/2014Closed
14/05/2008CEIB BondsItalyPoor performance of an investment in EIB bonds, lack of information in Italian on the EIB website23/12/2008Closed
21/01/2009CISK bond XSGermanyFailure to credit the complainant’s bank account with the principal and interest amounts in respect of the EIB Bond24/03/2009Closed
05/01/2010CEIB Bond XS 0225 695 385 SpainFailure to provide essential information for the sale of EIB bonds. 17/06/2011Closed
18/06/2014CEIB Bond XS 0225 695 385 bisSpainFailure to provide essential information during selling procedure of EIB bonds by DB10/08/2011Closed
15/09/2010CEIB BondGermanyWrong interest rate - EIB Bond26/11/2010Closed
25/04/2011CISK BondsUnited StatesLack of payment of interest and principal of a matured bond issued by EIB22/09/2011Closed
22/09/2011CEIB BondsGermanyInadequate advice about maturity after 5 years of a 30 year EIB Bond. 29/03/2012Closed
08/02/2012CEIB BondsGermanyFailure to receive proceeds from a maturing EIB Bond21/03/2012Closed
28/02/2010EBelgrade Urban Renewal - Vladimir MiljkovicSerbiaNon-compliance with EIB environmental policies. 17/10/2010Closed
01/03/2010EBelgrade Urban RenewalSerbiaNon-compliance with EIB environmental policies. 07/10/2010Closed
02/12/2009EBujagali HydroelectricUgandaFailure to meet European development objectives, to assess the economic and environmental soundness of the project, to guarantee fair compensation to affected communities and to ensure the implementation of the mitigation measures05/09/2012Closed
12/05/2009EMoSE VeniceItalyBreach of EU acquis in the fields of public procurement and environment an irregularities in the management of the project.19/03/2010Closed
04/09/2014PWestmetroFinlandUnfair procurement procedure 09/10/2014Closed
10/10/2014PWater and SanitationMontenegroInconsistent and irregular procedural requirements13/12/2013Closed
19/09/2013PWater and Sanitation RSBosnia and HerzegovinaUnfair and unjustified cancellation of procurement procedure12/12/2013Closed
06/08/2013PElectricity TransmissionEgyptInability to adjust the offer after winning the bid.27/12/2013Closed
23/07/2013PSofia Municipal Waste ProjectBulgariaUnfair handling of procurement procedure27/12/2013Closed
10/05/2013PRoads Rehabilitation IICroatiaUnclear grounds for not accepting tender09/12/2013Closed
10/05/2013PRoads Rehabilitation IICroatiaUnclear grounds for not accepting tender.09/12/2013Closed
04/04/2013PRailways Rehabilitation II - Belgrade-Nis Railway lineSerbiaUnfair tender specifications19/12/2013Closed
14/08/2012PMunicipal WaterSerbiaDisagreement with a tender evaluation report for which the Bank has issued an objection.27/08/2012Closed
29/06/2012PRailways Rehabilitation IISerbiaNon compliance of the outcome of a tender with the tender documenation.27/09/2012Closed
19/05/2012PSorek Desalination PlantIsraelNon-satisfaction with the EIB-CM Conclusions 04 /05/2012; new information.27/09/2012Closed
13/04/2012PMombasa-Nairobi Transmission LineKenyaUnfair tender evaluation 07/06/2012Closed
19/10/2010ETorún BridgePolandBreach of EU environmental legislation 29/07/2011Closed
03/03/2010GArcelor Mittal Steel product and processing R&D Facility ProjectUnknownInadequate EIB assessment of of alternative sources of funding for the project breach of statutory provisions12/10/2010Closed
08/09/2010GArcelor Mittal Steel product and processing R&D Facility ProjectUnknownInadequate EIB assessment of of alternative sources of funding project - breach of statutory provisions.19/11/2011Closed
05/05/2009ESlovak Motorways (PPP) D1 Phase I SlovakiaAlleged breaches of EU and national law concerning the environmental impact assessment of Turany-Hubova section of the project Slovak Motorways (PPP) D1 Phase I; alleged breaches of the EIB’s Statement of Environmental and Social Principles and Standards in the appraisal of the contested project17/11/2009Closed
29/03/2011ASouth Poland CHP, Bielsko-BialaPolandRefusal to release environmental information20/09/2011Closed
07/02/2011EWarsaw Ring RoadPolandBreach of EC lawand EIB Environmental policies. 14/11/2011Closed
29/04/2011EBucharest Metro Line 5RomaniaUnfair expropriation for site organization.29/03/2012Closed
04/05/2011ECorridor 10 Highway E-75SerbiaSuspected breach of national law and EIB policies regarding public consultation and selection of alternatives25/07/2012Closed
27/05/2011EEurasia TunnelTurkeyConcerns about the financial viability and the negative environmental impact of the project.12/09/2012Closed
16/09/2010EScottish & Southern RenewablesUnited KingdomThe project would be non-compliant with the EU Birds and Habitat Directives30/09/2010Admissibility
14/07/2010ENoise pollution caused by the new EIB/EIF BuildingLuxembourgNoise pollution from machinery on EIB/EIF building.27/10/2010Closed
29/07/2010ENoise pollution caused by the new EIB/EIF BuildingLuxembourgNoise pollution from air transformer pumps on EIB/EIF building27/10/2010Closed
10/07/2010EMotorway A-2, ConfirmatoryPolandInappropriate and insufficient expropriation procedures30/09/2010Closed
22/02/2010EM11 Gorey to Enniscorthy RoadIrelandInaccurate traffic data forecasts for project justification.for the preparation of the project’s Environmental Impact Assessment (EIA) 07/05/2010Closed
15/01/2010EDTS Expressway IIPolandBreach of EU environmental legislation 25/08/2010Closed
04/11/2010AEirgrid East-West Interconnector TEN-EIrelandUnfair refusal to provide access to information related to the project15/06/2011Closed
08/06/2010AGilgel Gibe 3 - CRBMEthiopiaLack of transparency in the appraisal procedure22/06/2010Admissibility
03/05/2012AThermal Power Plant SostanjSloveniaFailure to reply to a request for a disclosure of board documents. 22/05/2012Closed
08/02/2010ASpyridon Grammenos GreeceFailure to reply to a request for information on financing possibilities22/02/2010Closed
20/10/2009ASlovak Motorways (PPP) D1 Phase 1SlovakiaAllegedly unfair refusal to provide access to documents pertaining to the Slovak Motorways D1 Phase 1 Project 08/01/2010Closed
24/02/2009ABujagali-hydroelectricUgandaFailure to provide access to the documents related to the project.29/05/2009Closed
30/01/2009AJaspers, request for disclosure of documentsPolandFailure to reply12/03/2009Closed
18/10/2010AJEREMIERomaniaUnfair rejection Expression of Interest for JER-002/2 financial instrument; lack of transparency in the contested selection process.17/08/2011Closed
14/08/2008ESonae NovobordSouth AfricaConcern about poor and insufficient environmental and social impact assessment. 10/11/2008Closed
04/03/2009EGilgel Gibe III DamEthiopiaNegative environmental and social impact30/07/2009Closed
19/03/2009EGazela BridgeSerbiaNegative social impact of the project.04/06/2009Closed
31/08/2009EPetronorSpainEIB's financing to a Borrower which had allegedly breached EU and domestic environmental law prior to the contested project.09/11/2009Closed
26/11/2009EZadar PortCroatiaUnfair expropriation of land10/06/2010Closed
03/12/2009EMotorway A-2PolandBreach of EC and Polish environmental legislation17/06/2010Closed
11/12/2009EBarro Blanco HydroelectricPanamaNon-Compliance with the additionality principle of the Clean Development Mechanism, lack of adequate consultation and assent of indigenous communities, allegedly negative environmental and social impact of the project, allegations concerning the National Authority of Environment of the Republic of Panama.02/08/2010Closed
24/09/2010EAsturias Waste ManagementSpainThe project would not respect the acquis communautair on waste management. 11/03/2011Closed
28/09/2010EBrenner Base TunnelAustriaRequest for comprehensive EIA29/12/2010Closed
14/12/2010EDISI - AMMAN WATER CONVEYORJordanUnspecified22/12/2010Closed
09/03/2010EBTA Toll RoadDominican RepublicViolations of local law and EIB rules on land expropriation.07/04/2011Closed
12/12/2011ESTEG - Sousse Power PlantTunisiaInadequate expropriation12/07/2012Closed
01/07/2009GCombined Cycle Power Plant VloreAlbaniaUnfair evaluation of bids – non-compliance with applicable regulatory framework.09/09/2009Closed
04/06/2009GPT PortugalPortugalNon eligible finance for project in the Portuguese IT network sector. 06/09/2009Closed
19/08/2010GAPI CapitalZambiaIrregularities at EIB partner bank in Zambia.06/10/2010Closed
14/04/2011GEnergie HoldingCzech RepublicPotential incompatibility of State aid27/07/2011Closed
07/07/2011GRabobank Loan for SME IIINetherlandsRabobank Loan for SME III16/09/2011Closed
03/10/2011GRehabilitation Romanian RoadsRomaniaQuality of the works performed for the rehabilitation of the Romanian national road Dej - Baia Mare20/10/2011Closed
13/02/2010HDiversity PolicyUnited KingdomUnfair language requirement.29/04/2010Closed
11/09/2010HRejection of requestsBulgariaNo reasons for rejection given.24/11/2010Closed
24/09/2010HRefusal applicationLuxembourgLack of motivation for rejection of job application21/12/2010Closed
20/12/2010HRejected job applicationsBelgiumNumerous automated rejections on job-applications.14/01/2011Closed
04/04/2011HEIB internship vacancy GreeceInsufficient justificationfor refusal of being granted internship11/04/2011Closed
20/01/2011HProgress of a job selectionSpainEnquiry after progress of a job selection done at the EIB26/01/2011Closed
14/04/2011GChild allownaceLuxembourgRequest for payment family allowances in lieu of departed husband (EIB employee) 17/06/2011Closed
04/04/2012HPrivacy breachItalyMember of complainants facebook account wrote about his job application on his wall.26/06/2012Closed
25/02/2009RInsurance companyBrazilEmbezzlement19/03/2009Closed
27/03/2009RForte Sao JosePortugalSupport and legitimacy of Portugal's possessions.27/03/2009Closed
06/05/2009RRoad Rehab VIRomaniaIrregularities concerning the tendering procedure for the award of LOT B of the Road Rehabilitation VI Project.15/05/2009Closed
11/05/2009RFEDER RoubaixFranceInappropriate project implementation. 16/06/2009Closed
04/09/2009RNissanAustraliaUnavailability of replacement Keyless remote system.18/09/2009Closed
11/10/2009RYahoo!United KingdomFraud with regard to e-mail account.22/10/2009Closed
14/10/2009RVerizonUnknownFailure to provide access to DSL service.27/10/2009Closed
16/09/2009RAnonymusLuxembourgProtest against the outmoe of a recruitment process for medical service at the EIB25/10/2009Closed
25/10/2009RUSA LoanUnited StatesTransfer of a loan to a US account.06/11/2009Closed
04/11/2009RGas Duct TAP ProjectItalyIrregularities in the project's implementation18/11/2009Closed
18/01/2010RClergy abuseIrelandNo basis for paying compensation to clergy abuse victims.26/01/2010Closed
04/02/2010RBanksRomaniaRefusal to have start up finance.18/02/2010Closed
08/02/2010RAccidentGreeceUnlawful behaviour by Greek police after accident.22/02/2010Closed
21/02/2010RCentral HeatingBulgariaUnspecified allegations08/03/2010Closed
17/02/2010RWestinghouseAustraliaFaulty StoveTop03/03/2010Closed
20/05/2010Rwebsite serviceUnknownCriticises EIB's own achievements as on EIB's website.07/06/2010Closed
30/06/2010RStavrosos AlbanisGreeceManagement of structural funds14/07/2010Closed
23/07/2010RAnimal carcassesFinlandUnspecified re. animal carcasses06/08/2010Closed
03/08/2010Rverification of the identify of "EUIP BANK PLC"FranceVerification of the identify of a person seeming to represent "EUIP BANK PLC" for reception of an inheritance18/08/2010Closed
05/09/2010RSlovak-Czeck Crimes and MisdemeanoursCzech RepublicConcerning dmages paid for alleged crimes.17/09/2010Closed
21/10/2010RExtortion by banksItalyExtortion by banks08/11/2010Closed
18/11/2010RIvory Coast and Mr. Camara MoussaSwitzerlandConcerns regarding the political situation in Ivory Coast and discrimination by Swiss banks.17/01/2010Closed
17/11/2010RAdministrative Proceedings against Tunisian banksTunisiaInforming about administrative proceedings against Tunisian banks01/12/2010Closed
16/11/2010RRaiffeisenbankBulgariaDispute concerning interest rates with Raiffeisenbank, on EIF intermediated funds.16/12/2010Closed
18/11/2010RProblems with Psychiatrists, OradeaRomaniaProblem with psychiatrists in Romania03/01/2011Closed
03/01/2011RComputerisation Land RecordIndiaDifficulty in viewing of own registration of Computerised Land Record14/02/2011Closed
14/01/2011RBNP Paribas FortisBelgiumRefusal of BNP Paribas Fortis to be connected to PC Banking28/01/2011Closed
16/02/2011Ranti american sentiment in the Italian banking system United StatesRefusal of being granted credit02/03/2011Closed
04/03/2011ROntario AwardsCanadaRefusal to be awarded the "Order of Ontario"31/03/2011Closed
28/04/2011RResidence permitLuxembourgRefusal of a residence permit by the Luxembourg authorities12/05/2011Closed
18/10/2011RLGV Maroc Kenitra-TangerMoroccoUnlawful/unfair expropriation03/11/2011Closed
06/01/2012RIberdrola BankSpainMoney unlawfully taken out of Santander account by Iberdrola bank, Spain01/02/2012Closed
02/05/2012RMenengai Phase I GeothermalKenyaViolation of fundamental human rights16/05/2012Closed
27/04/2012RZadar New PortCroatiaIrregularities in the prequalification for the contract tender15/05/2012Closed
01/12/2010GAfricap Investment FundMozambiqueMismanagement of the fund and of participated banks.
02/12/2008PRoads Rehab VI I - 6R2RomaniaIrregularities in the handling of the tendering procedure for Lot A – Contract 6R2, Denial of justice28/06/2009Closed
04/11/2011EInfrastructuras de la Nueva Dársena de CartagenaSpainConcerns about the startegic environmental impact evaluation studies17/11/2011Closed
02/12/2008PEskisehir Water SupplyTurkeyUnfair rejection of a Letter of Credit from the utility in the tender procedure06/03/2009Closed
11/02/2009PChemins de Fer de Roumanie CNCFRomaniaUnfair evaluation of bids28/04/2009Closed
07/05/2009PMontenegro Perucica Spare Runner ProjectMontenegroUnfair evaluation of bids - non-compliance with applicable regulatory framework.11/05/2009Closed
15/05/2009PRoad Rehab VI II - 6R6RomaniaIrregularities in the handling of the procurement procedure. 12/03/2010Closed
04/08/2009PTurkish Education Framework Project BTurkeyUnfair bid evaluation 23/02/2010Closed
08/06/2009PEnfidha HerglaTunisiaBreach of EU and national law as well as EIB standards concerning the environmental impact assessment of the Project.01/09/2009Closed
31/07/2009PLibanconsultingLebanonIrregularities in the handling of procurement procedure.12/08/2009Closed
17/06/2009PTransit Roads V Lot No 22ABulgariaIrregularities in procurement procedure 01/02/2010Closed
24/08/2009PEIS SMELoansIrelandConcerns over the administration of EIB SME funds in Ireland16/09/2009Closed
24/06/2009PMotorway Corridor 5cBosnia and HerzegovinaUnfair exclusion from Pre-Qualification phase25/01/2010Closed
20/07/2009PAES SONELCameroonNon compliance with Procurement procedures11/11/2009Closed
03/08/2009PMotorway Corridor Vc IIBosnia and HerzegovinaUnfair rejection of the bid.12/10/2009Closed
05/08/2009PRadiotherapy ProjectTunisiaUnfair handling of procurement procedure. 13/10/2009Closed
15/09/2009PMulti-Sector Framework ContractsGermanyUnfair exclusion from the tender procedure 24/03/2010Closed
05/11/2009PAutoroute Sfax-GabesTunisiaNon-compliance with the Procurement Procedures18/05/2010Closed
05/11/2009PAutoroute Sfax-GabesTunisiaNon-compliance with the Procurement Procedures15/03/2010Closed
09/11/2009PBelgrad TramsSerbiaUnfair handling of procurement procedure.21/05/2010Closed
10/11/2014PGas transmission System - ZagrebSerbiaUnfair exclusion from the tender evaluation 22/01/2010Closed
04/11/2009PZadarCroatiaUnfair prequalification.22/01/2010Closed
05/01/2010PBelgrad Urban RenewalSerbiaNon-compliance of the tender procedure with tender documentation.22/09/2010Closed
01/04/2010PRehabilitation of the main traffic nodes - SofiaBulgariaIncompatibility of State aid granted to the Litoměřice Geothermal Power Plant Project
03/02/2010PHigh Speed TrainTurkeyUnfair handling of procurement procedure 08/04/2010Closed
04/02/2010PRegional Railway ProjectBosnia and HerzegovinaIrregularities in the Procurement Procedures.02/09/2010Closed
23/06/2010PRoads and Bridges RehabSerbiaUnlawful qualification procedure 11/04/2011Closed
22/07/2010PRoxana Cosma Medica M3RomaniaUnjustified cancelling of the Tender 16/05/2011Closed
27/07/2010PSava BridgeSerbiaIrregularities during prequalification process16/09/2010Closed
24/09/2010PElectric Power Reconstruction IIBosnia and HerzegovinaUnfair exclusion from the tender procedure14/07/2011Closed
21/09/2010PBarcelona TurismeSpainUnpaid invoice 08/11/2010Closed
05/11/2010PVoiries Prioritaires VTunisiaUnfair disqualification from the tender procedure29/07/2011Closed
05/11/2010PEMS Electricity Network UpgradingSerbiaInappropriate evaluation criteria of the tender19/11/2010Closed
15/02/2011PRailways Rehab Project on Corridor IV RomaniaClarification regarding the language used in the tender procedure; corcerns over the duration of the tender period15/04/2011Closed
26/04/2011PYönsisTurkeyirregularities in the procurement procedure26/11/2011Closed
28/05/2011PSorek Desalination PlantIsraelDiscrimination and non-transparent procedures 08/05/2012Closed
26/09/2011PUnpaid invoiceUnited StatesUnpaid invoice26/10/2011Closed
31/05/2011PRoad Rehabilitation FederationBosnia and HerzegovinaIrregularities in the procurement procedure.11/05/2012Closed
26/05/2011PNiksic Wastewater Treatment PlantMontenegroChallenging the contract award decision for the design and construction of the wastewater treatment plan30/05/2011Closed
22/06/2011PAssainissement du site Taparura TunisiaLack of motivation of the rejection of a tender offer.25/08/2011Closed
23/09/2011PPeri-Urban Water and SanitationMalawiExcessive and discriminatory standards for the tendered goods01/02/2012Closed
22/12/2011PIstanbul-Ankara RailwayTurkeyUnfair tender evaluation 15/03/2012Closed
24/09/2014FJEREMIE CyprusAllegedly unfair handling of loan applications by intermediary bank31/05/2016Closed
08/10/2014FLoans Agreement CyprusComplaint about the Loans Agreement under the JEREMIE initiative in Cyprus.20/10/2014Closed
04/10/2013P Call for the Expression of Interest nr. WB EDIF/ENIF/2013 Croatiaunfair evaluation and inappropriate explanation on the reasons for not being shortlisted for the next stages of the selection of the Fund Manager. 27/11/2013Admissibility
20/10/2011ENFC Forestry ProjectUgandaForced eviction, compensation and/or resettlement issues in a New Forest Company project.20/11/2014Closed
20/02/2011ETEŠSloveniaNon-compliance of the project with EIB environmental standards and procedures. 23/05/2012Investigation
04/03/2011ESubconcessao Pinhal InteriorPortugalFailure to comply with the EU environmental law08/06/2012Investigation
09/03/2011EPanama Canal ExpansionPanamaNegative environmental impact of the Panama Canal project and concerns about the technical viability of the project.05/11/2012Investigation
23/09/2011EBelgrade By-PassSerbiaThe expropriation process at Batajnica Loop highway bypass construction project in Belgrade, Serbia - compliance of the Project with national law and EIB social standards.09/03/2015Closed
06/03/2013EMariscina County Waste ManagementCroatiaNegative environmental impactsConsultation
22/03/2013EHighway Interchange Petlovo BrdoSerbiaNegative environmental impact of the project.21/11/2013Closed
05/08/2013EValencia Centros Escolares Joan RiberaSpainFailure of project implementation 19/12/2014Closed
03/09/2013ESecondary and Local Roads ProgrammeAlbaniaViolation of expropriation law.03/09/2013Admissibility
04/09/2013EValencia Centros Escolares El BracalSpainAlleged non implementation of the project.19/12/2014Closed
24/10/2013EElectricity Network UpgradingGaza / West bankHealth and environmental impacts arising from the construction of a 161kV substation23/12/2014Closed
04/12/2013ECastor Underground Gas StorageSpainBreach of EU Directives in the construction of natural gas storage facility and ancillary facilitiesConsultation
21/01/2014EAES Sonel - Electricity SupplyCameroonFailure to assess core labour issues and failure to report on environmental and social impacts.16/12/2014Closed
22/01/2014ERoute E420 Frasnes-Bruly RTEBelgiumLack of alternatives' study, efficiency and relevance of this project.23/01/2014Admissibility
28/01/2014EValencia Centros Escolares Severi TorresSpainNon implementation of the project consequently long extended period of time of classrooms within prefabricated modules. 05/02/2014Admissibility
03/03/2014EBelgrade By-Pass - Highway Interchange Petlovo BrdoSerbiaHighway will block the access to the local businesses.18/03/2014Admissibility
17/06/2014EFier BypassAlbaniaExpropriation values.31/07/2015Consultation
16/07/2014EOlkaria AKenyaFailure to adequately implement the Resettlement Action Plan; alleged forced eviction20/11/2015Closed
01/08/2014EOlkaria BKenyaFailure to adequately implement the Resettlement Action Plan; alleged forced eviction20/11/2015Closed
21/09/2014EEMS Electricity Network UpgradingSerbiaAllegedly outdated project documentation; allegedly negative environmental (health/safety) impacts of the projectAssessment
07/10/2014EMunicipal and Regional Infrastructure LoanSerbiaLack of proper consideration of affected population in work planning and implementation.20/04/2015Closed
04/04/2012FAutoroute Sfax-GabesTunisiaCost overruns due to delays, omissions and administrative activities of the Tunisian authorities24/04/2012Admissibility
30/04/2013FSulina Canal Bank ProtectionRomaniaFailure of the Promoter to respect and implement an international arbitral award.31/03/2015Closed
17/05/2013FFeasibility Study & DesignsGeorgiaBreach of EU 2012 PRAG; alleged market distortion15/05/2015Investigation
24/06/2013FVoiries Prioritaires V - Turki/Nabeul HighwayTunisiaUnfair cancellation of construction contract27/12/2014Closed
16/01/2014FCastor Underground Gas StorageSpainGovernance of the EIB's economic and promoter due diligence16/01/2014Admissibility
18/09/2014GRenewable EnergyIrelandFailure to comply with the EU environmental law as well as with the EIB standards Follow Up
08/10/2014GSolventure ProjectGreeceIrregularities in considering a financing proposal. 20/10/2014Admissibility
19/02/2013PWater and Sanitation RSBosnia and HerzegovinaUnfair evaluation of tender.05/03/2013Admissibility
08/04/2013PRailways Rehabilitation II - Belgrade-Nis Railway lineSerbiaUnfair tender specifications.18/04/2013Admissibility
17/05/2013PCorridor X (E-80) Motorway Phase I SerbiaAlleged breach of EIB standards in the field of procurement (national law and EIB GtP)19/12/2014Closed
02/07/2013PBursa Wastewater IITurkeyIrregularities in a procurement process.14/08/2013Admissibility
18/09/2013PEmergency Flood Relief and Prevention - LOT 1Bosnia and HerzegovinaIrregularities in a procurement process.04/10/2013Admissibility
27/09/2013PWater Supply and SanitationBosnia and HerzegovinaUnfair disqualification of bid.17/10/2013Admissibility
22/10/2013PNon Revenue WaterSeychellesIrregularities in a procurement process.11/11/2013Admissibility
18/03/2014PRailways Rehabilitation II Section JovacBosnia and HerzegovinaUnfair evaluation of the tenders.01/04/2014Admissibility
24/03/2014P Water and SanitationBosnia and HerzegovinaUnfair disqualification of bid.09/04/2014Assessment
22/04/2014PMoldova Roads IIMoldova, Republic ofBreach of EIB procurement standards; lack of transparency by Contracting Authority14/07/2016Closed
18/06/2014PWater and Sanitation RS - PaleBosnia and HerzegovinaUnfair disqualification of bid. 18/06/2014Admissibility
21/07/2014PWIMP II - EGeorgiaUnfair contract award.04/08/2014Admissibility
31/07/2014PWIMP II - SGeorgiaUnfair contract award.07/08/2014Admissibility
15/03/2012PRail RehabilitationTurkeyDiscrimination and other malpractices in the tendering procedure.17/12/2012Admissibility
09/05/2012EAmbatovy Nickel ProjectDisappearance of bees; environmental and social impacts of the plant not properly mitigatedConsultation
22/04/2013HEIB Human Resources' websiteLuxembourgTechnical problems with the EIB online recruitment application06/08/2013Closed
17/11/2014EGroupe OCP – ModernisationMoroccoUnspecified11/12/2014Closed
14/11/2014GEIB SwitchboardLuxembourgUnspecified19/12/2014Closed
15/12/2014FEIF Intermediary BankBulgaria
03/12/2014PRéhabilitation UrbaineTunisiaAlleged domestic preference.28/07/2015Closed
30/12/2014ECairo Metro Line 3 (Phase 3)EgyptAllegations concerning the implementation of the works28/04/2015Closed
24/12/2014PPublic Sector Research and DevelopmentSerbiaUnfair evaluation of tender19/06/2015Closed
12/01/2015EVladivostok CHP ProjectRussian Fed.Negative environmental effects24/04/2015Closed
16/01/2015GMicrobial Fuel CellSouth Africaconfidential24/03/2015Closed
25/03/2015CValue EIB BondItalyOperation Change Value21/04/2015Closed
01/04/2015HApplication FeedbackEUNo feedback received on application13/05/2015Closed
01/04/2015HRecruitment ProcessPolandNo reimbursement of costs for recruitment08/04/2015Closed
28/04/2015GELENA/EIB InitiativeGreeceUnfair rejection of Evaluation Process06/07/2015Closed
28/04/2015EELENA/Environmental ImpactSwedenFinancial and Safety Aspects of the project13/05/2015Closed
28/04/2015ETermovalorizzatore FirenzeItalyNoncompliance with European Environmental Policies13/05/2015Closed
28/04/2015PHanoi Pilote Light Metro LineVietnamTender Procedure13/05/2015Closed
06/05/2015HRecruitment ProcessLuxembourgUnfair treatment in the recruitment process27/05/2015Closed
13/05/2015HDeadline for VacancyEUPosition advertising irregularities13/05/2015Closed
20/05/2015EVasilikos-Western Nicosia Conveyor Water SupplyCyprusConcerns about the water management04/06/2015Closed
09/06/2015RHigh Speed TrainItalyNegative Impact of Project12/06/2015Closed
15/06/2015RLoan BNDE/BEIMoroccoMaterial prejudice against the complainant resulting from a financial intermediary.15/06/2015Closed
24/06/2015HAbsence of replyLuxembourgComplainant applied for vacancy but received no news for 5 months26/06/2015Closed
24/06/2015RFrankfurt Airport A380 ExtensionGermanyNegative environmental impact14/06/2015Closed
30/01/2015EMediterranean Railway CorridorSpainFailure to carry out proper consultation and evaluation of impacts 04/08/2015Assessment
02/02/2015FTransmission Line YacyretaParaguayIrregularities in the monitoring of the EIB loan04/08/2015Assessment
05/03/2015GCastilla y Leon Loan for SMEs and Mid-CAPSSpainRejection of an application for an allocation under the referenced loan for SMEs and Mid-Caps31/07/2015Closed
05/03/2015EMallorca HospitalSpainNegative Impact on the natural and historical landscape04/08/2015Assessment
01/04/2015PKataniceva ReconstructionSerbiaTender Procedure04/08/2015Assessment
15/04/2015PRetention Amount, Serajevy BypassBosnia and HerzegovinaThe company has not been paid
13/05/2015FWAT SAN RSBosnia and HerzegovinaImplementation issues04/08/2015Investigation
27/05/2015PAutoroute Sfax-GabesTunisiaUnjustified delays04/08/2015Assessment
27/05/2015ETermovalorizzatore, FirenzeItalyIncaompatibility with EU principles04/08/2015Assessment
17/06/2015HFeedback on Selection ProcessBelgiumLack of feedback on Selection Process04/08/2015Assessment
24/06/2015HChild AllowanceEU-04/08/2015Assessment
30/06/2015FConditions for funding SMEsCyprusConcerns about conditions for funding SME03/08/2015Closed
19/05/2009ENuweiba Power Plant ProjectEgyptNegative environmental and social impact of the project26/04/2010Closed
31/08/2009RPetronorSpainNegative environmental impact of the project31/08/2009Closed
20/05/2015EA4 Motorway Zgorzelec - KrzyowaPolandNegative social impact and non-compliance with national applicable law16/12/2016Closed
16/04/2015FTransmission Line YacyretaParaguayIrregularities in monitoring of the EIB Loan07/08/2015Assessment
05/11/2015ED4R7 Slovakia PPPSlovakiaFailure to access governance aspects of the project as well as environmental and social impacts03/04/2017Consultation
18/08/2015ESofia Municipal Infrastructure BulgariaSocial and environmental due diligence; insufficient planning05/04/2017Consultation
07/02/2017FInnovFinLuxembourgUnfair evaluation; EIF's failure to meet InnovFin objectivesAssessment
06/01/2017EJASPERS - Ljubiljana Wastewater Collection & TreatmentSloveniaAlleged that the project is harmful and risky for environment; irrational spending of public fundsAssessment
09/01/2017EGeorgia East-West HighwayGeorgiaLack of compensation following construction of a highwayAssessment
18/01/2017ERegional MOMBASA Port Access RoadKenyaInsufficient compensation after expropriationAssessment
27/01/2017ENenskra HPPGeorgia Inadequate assessment of natural geological hazards connected with the Nenskra HPP project02/03/2017Closed
27/01/2017EArmenia M6 Interstate RoadArmeniaSocial impacts of the project because of the road construction in front of the hotelAssessment
06/02/2017EAutoroute A45 PPPFranceNon-compliance with applicable regulatory framework29/03/2017Closed
04/01/2017FPAROSENI Power PlantRomaniaAllegations of payment default by the beneficiaryInvestigation
30/01/2017GLoan refusalFranceLoan refusal24/02/2017Closed
15/01/2017HSelection Process 102785-103153-103378UnknownUnfair treatment in the selection process and lack of transparency 07/04/2017Consultation
19/01/2017HFailure to ReplyUnknownNo feedback received from HR after 2 or 3 months20/02/2017Closed
03/02/2017HSelection Process 103444 UnknownLack of transparency of the EIB recruitment campaignsConsultation
12/01/2017PSao Paulo Rolling StockBrazilUnfair disqualification of the bidderAssessment
03/02/2017PWater and Sanitation Federation BIHBosnia and HerzegovinaUnfair disqualification of the bidderAssessment
02/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
28/12/2015AETAP South Tunisian GasTunisiaFailure of the EIB to provide access to documents related to the projectInvestigation
17/12/2015ETrans Adriatic PipelineGreeceNegative environmental and social impactsFollow Up
04/01/2016HRecruitment of traineesUnknownDiscrimination during recruitment process28/01/2016Closed
15/12/2015PPublic Sector Research and Development SerbiaAppeal for permission to purchase Apple computers for Serbian CERN scientists under Public Sector Research and Development Loan from the EIB05/02/2016Closed
14/12/2015PPublic Sector Research and DevelopmentSerbiaUnfair evaluation of the tenders01/07/2016Closed
08/01/2016ERocade Extérieure du Grand TunisTunisiaIrregulatities in the selection of land for the project and applicable zoning permitsAssessment
11/01/2016HCode of conductUnknownUse of work e-mail for messages in a personal conflict & allegations of faulse declarations15/03/2016Closed
12/01/2016PNepal Power System ExpansionNepalIrregularities in the evaluation of the tender 31/03/2016Closed
10/02/2016CISK Bonds GermanyNo satisfactory answer neither from the intermediary bank nor from the custody organization19/09/2016Closed
16/02/2016GTransparency PolicyUnknownNon-compliance of the EIB Transparency Policy with EU and international law of access to informationInvestigation
02/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
07/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
07/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
07/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
14/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
14/09/2016PWater and Sanitation RSBosnia and HerzegovinaProcurement / Unfair disqualification in the tenderConsultation
22/09/2016GLoans to social enterprisesGreeceNegative response following a loan application13/02/2017Closed
13/09/2016GFailure to ReplyFranceNo response from the Bank following loan application23/12/2016Closed
28/09/2016ECA CCFL Reventazon HydropowerCosta RicaNon-compliance with the EIB’s environmental and social safeguards for the projectAssessment
29/09/2016ETrans Adriatic PipelineAlbaniaCompensation/Social impacts of the project25/10/2016Closed
29/09/2016ETrans Adriatic Pipeline AlbaniaCompensation/Social impacts of the project25/10/2016Closed
11/03/2016FMetro de QuitoEcuadorQuestioning of the ultimate concept of the project10/10/2016Closed
29/09/2016ETrans Adriatic Pipeline AlbaniaCompensation/Social impacts of the project20/12/2016Closed
11/10/2016ETrans Adriatic Pipeline ItalyCompensation/Social impacts of the project19/12/2016Closed
13/10/2016ETrans Adriatic Pipeline ItalySocial and environmental impacts of the project/compensation19/12/2016Closed
12/10/2016EBanja Luka-Doboj MotorwayBosnia and HerzegovinaEnvironmental impacts of the projectAssessment
12/10/2016PWater and Sanitation BIHBosnia and HerzegovinaProcedure of the evaluation of the tenderConsultation
13/10/2016PKESRWAN Water and Wastewater ProjectLebanonEligibility criteria concerning pre-selection of biddersConsultation
25/10/2016GCredit line/absence of replySwitzerlandAbsence of reply10/11/2016Closed
26/10/2016PArmenia M6 Interstate RoadArmeniaUnfair disqualification of the tenderInvestigation
11/11/2016EReseau Ferroviaire RapideTunisiaEnvironmental and social impacts of the projectInvestigation
11/11/2016PPublic Sector Research and DevelopmentSerbiaThe winning tender is non-compliant with the technical requirementsInvestigation
09/11/2016EKANIV Pumped Storage PlantUkraineEnvironmental and social impacts of the project15/12/2016Closed
17/11/2016FIntermediary bank in Burkina FasoBurkina FasoLack of information from intermediary bank13/02/2017Closed
15/11/2016PWater and Sanitation Federation BIHBosnia and HerzegovinaIncorrect implementation of tendering proceduresAssessment
22/11/2016EKANIV Pumped Storage PlantUkraineEnvironmental and social impacts of the project15/12/2016Closed
08/12/2016HRejection of application UnknownUnfair disqualification31/01/2017Closed
12/12/2016PAutoroute Sfax-GabesTunisiaAllegations of discrimination against foreign companies19/01/2017Closed
13/12/2016PLusaka Power Transmission & Distribution NetworkZambiaConflict of interest19/01/2017Closed
21/12/2016EJASPERS - Lecevica Waste Management CentreCroatiaHealth/impacts on drinking water Assessment
16/12/2016PTransmission Line YacyretaParaguayUnfair evaluation and breach of the applicable procurement processInvestigation
16/12/2016PClinical Centre of Serbia in BelgradSerbiaComplaint against the EIB decision to cancel the tenderInvestigation
23/03/2016FPrêt Global PRO PME IIICameroonIntermediary refusal to disclose the conditions28/09/2016Closed
02/05/2016INAFailure to reply by the EIB Personnel DirectorateUnknownFailure to reply by the EIB Personnel Directorate18/05/2016Closed
02/08/2016INAModernisation rehabilitation works on section Virpazar-Sutomore in Tunnel Sozina projectUnited KingdomUnfair competition17/08/2016Closed
15/05/2016INAN/ATunisiaNot specified21/09/2016Closed
20/09/2016INACorridor VC Mostar SouthBosnia and HerzegovinaDamages on agriculture and cultural landscape22/12/2016Closed
10/08/2016EJESSICA InitiativeBulgariaEnvironmental impacts of the projectAssessment
24/08/2016ETrans Adriatic Pipeline AlbaniaSocial impacts of the project25/10/2016Closed
03/08/2016PGeorgia Urban Reconstruction and Development FLGeorgiaNon-inclusion in the shortlist for submitting a detailed tender proposal for the provision of consultancy services09/12/2016Closed
22/07/2016PSchool Modernisation Programme SerbiaDeficiencies in the bids for Lot 203/11/2016Closed
26/07/2016EGrand Contournement Ouest de StrasbourgFranceEnvironmental impactsInvestigation
23/07/2016ETrans Adriatic Pipeline AlbaniaEnvironmental and social impacts25/09/2016Closed
11/07/2016HWording of vacancyUnknownComplaint concerning the wording used in a published vacancy27/07/2016Closed
15/02/2016PPort of Durres Ferry TerminalAlbaniaUnfair evaluation of the tenders14/03/2016Closed
16/02/2016PSchool Modernisation ProgrammeSerbiaIrregularities in the procurement procedure and in the requirements of the tender documentation05/04/2016Closed
03/02/2016GTA for Social and Affordable Housing ProgramUnknownIrregularities in the award of the TA contractInvestigation
11/03/2016PEmergency Flood Relief and Prevention ProjectBosnia and HerzegovinaUnfair evaluation and breach of the applicable procurement process18/10/2016Closed
29/03/2016FJEREMIE BulgariaBulgariaUnfair treatment of renegotiation30/08/2016Closed
06/04/2016ENam Theun 2 HydroelectricNon-compliance with the Bank's environmental and social standards and human rightsInvestigation
06/04/2016ERéseau Ferroviaire RapideTunisiaAlleged irregularities on the handling of the expropriation process and alleged lack of proper public consultationInvestigation
13/04/2016HRecruitment processUnknownLack of transparency in recruitment process31/05/2016Closed
21/04/2016EGeorgia East-West HighwayGeorgiaExpropriation/Inadequate compensationAssessment
19/04/2016PBelgrade City Sava BridgeSerbiaAlleged breach of the EIB’s procurement standards; alleged lack of transparency in the handling of the procurement procedureInvestigation
08/02/2017INATrains supervisionBrazilN/A27/02/2017Closed
08/02/2017ETrans Adriatic PipelineItalyNegative impacts on the complainant’s business activity15/03/2017Closed
23/04/2016PPort of Durres Ferry TerminalAlbaniaBreach of communciation provision during the tender process24/11/2016Closed
05/05/2016EProjets Solaires OuarzazateMoroccoNon-respect of employment convention by the project promoter12/09/2016Closed
03/05/2016PModernisation Routière I TunisiaUnfair termination of contract20/05/2016Assessment
16/05/2016PUlaanbaatar WWSMongoliaComplainant challenged the non-objection given by the Bank to the final award decision given by the promoter02/12/2016Closed
25/05/2016PBelgrad By-PassSerbiaProcurement13/06/2016Closed
23/05/2016PCLSG InterconnectionWest AfricaUnfair qualification criteria01/07/2016Closed
12/05/2016CEIB Bond ReimbursementItalyFailure to credit the principal repayment and interests accrued with regard to an EIB bond 07/07/2016Closed
03/06/2016EHighway D4 and Motorway R7Non-compliance with local laws, including environmental and public consultationAssessment
03/06/2016HSelection Process UnknownUnfair profile rejection decision30/09/2016Closed
08/06/2016HRejection of ApplicationsUnknownAllegations of discrimination30/09/2016Closed
19/06/2016ECairo Metro Line 3 (Phase 3)EgyptResettlement – adequacy of compensationAssessment
16/06/2016FFrankfurt Flughafen Terminal 3GermanyNon-compliance with Regulation of the European Parliament on the European Fund for Strategic Investments
07/07/2016HExplanation for refusalUnknownExplanation why application did not correspond to the requirements of the post02/09/2016Closed
05/09/2016FRefinancing TermsAustriaRefinancing terbs from intermediary Bank06/10/2016Closed
19/08/2016FIntermediary Bank in SpainSpainLack of formal response from a bank managing the EIB funds11/11/2016Closed
20/09/2016GLack of informationSwedenLack of information from the Bank following 3 requestes of information11/10/2016Closed
16/02/2017PGeorgia East-West HighwayGeorgiaUnfair competition of the bidderAssessment
27/02/2017PUpgrading of Judiciary BuildingsSerbiaUnfair evaluation of the bidAssessment
01/03/2017ERegional MOMBASA Port Access RoadKenyaInsufficient compensation after expropriationAssessment
02/03/2017ERegional MOMBASA Port Access RoadKenyaInsufficient compensation after expropriationAssessment
02/03/2017ECairo Metro Line 3 (Phase 3)EgyptResettlement compensationAssessment
28/02/2017GTechnical Assistance on WSS & HW projectZambiaBreach of the EIB's Technical Assistance ContractInvestigation
13/03/2017PAutoroute Sfax-GabesTunisiaUnfair competition03/04/2017Closed
14/03/2017HRecruitment Procedures 103550UnknownUnfair handling of recruitment processConsultation
15/03/2017GInnovFin FundGermanyLoan refusal without technical assessment29/03/2017Closed
27/03/2017ERegional MOMBASA Port Access RoadKenyaInsufficient compensation after expropriationAssessment
29/03/2017ERegional MOMBASA Port Access RoadKenyaInsufficient compensation after expropriationAssessment
29/03/2017ERegional MOMBASA Port Access RoadKenyaInsufficient compensation after expropriationAssessment
07/09/2015ENER 300 CyprusEnvironmental impact assessment and financial sustainability of the project21/03/2017Consultation
27/03/2015PUpgrading of Judiciary BuildingsSerbiaAlleged irregularities in handling of the tender procedure and awarding of the contractInvestigation
31/03/2015PUpgrading of Judiciary BuildingsSerbiaAlleged irregularities in the handling of the procurement procedureInvestigation
03/04/2017ERegional MOMBASA Port Access RoadKenyaInsufficient compensation after expropriationAssessment
13/04/2017PClinical Centers SerbiaAllegations of irregularitiesAssessment